FAQ
❓ Temscraft FAQ – Frequently Asked Questions
Welcome to our FAQ hub. Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you still need help, feel free to reach out — we’re always happy to assist.
🐾 About Temscraft
What is Temscraft?
Temscraft is a comfort-first pet brand dedicated to helping pets feel safe, loved, and happy. We offer thoughtfully crafted products for play, rest, grooming, and wellness — all designed with care and quality.
Are your products safe for all pets?
Yes. Every item is made with non-toxic materials and vet-approved designs, suitable for dogs and cats of all sizes and ages.
🌍 Shipping & Delivery
Do you ship internationally?
Absolutely. We ship worldwide so pets everywhere can enjoy Temscraft comfort. If your country isn’t listed at checkout, contact us — we’ll do our best to accommodate.
How long does delivery take?
Orders are processed within 24–48 hours. Delivery times vary by location:
- Local: 2–5 business days
- International: 3–7 business days
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link via email or SMS with real-time updates.
🔁 Returns & Exchanges
What is your return policy?
We offer 14-day returns on unused items. If your pet isn’t loving it, we’ll make it right.
How do I start a return or exchange?
Email us at temscraft05@gmail.com with your order number and reason for return. We’ll guide you through the process and provide a return label if eligible.
Are returns free?
Return shipping costs may apply depending on your location. We’ll clarify all details during your request.
📦 Product Info & Sizing
How do I choose the right size?
Each product page includes a detailed size guide. If you’re unsure, reach out — we’re happy to help you find the perfect fit.
Are your products washable?
Yes. Most items are machine-washable or easy to clean. Specific care instructions are listed on each product page.
Do you offer bundles or kits?
Yes! We offer curated bundles for grooming, play, and wellness. Check our homepage or collection pages for current offers.
💳 Payments & Security
What payment methods do you accept?
We accept major credit/debit cards, mobile payments, and secure bank transfers. All transactions are encrypted for your safety.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption and never share your data with third parties.
📬 Contact & Support
How can I reach Temscraft?
You can contact us anytime via our Contact Us page or email us directly at hello@temscraft.com . We typically respond within 24 hours.
Do you offer live chat or phone support?
Currently, we offer email support. Live chat is coming soon — stay tuned!